For Health Insurers

Practical Tips & Tools for Managing an Illness or Injury

Mother Holding Child

The ZaggoCare® System offers a new approach for health insurers who understand the value of better-informed and more fully engaged patients and family caregivers. By providing patients with guidance and tools that teach them to be more effective members of their medical teams, you can help lower costs and improve your bottom line.



“I just followed up with my member who confirmed receipt of her ZaggoCare bag and she reports she loved it! She was very appreciative of it. She found it to be very thorough with details in preparing for treatments and staying organized! This is also a member with a recurrence (of cancer) who stated she thought she knew how to be organized prior and was greatly surprised with the level of organization this system brought to her.” – feedback from a case manager after speaking to an employee who received ZaggoCare through her employer


The ZaggoCare Guide is a great book for caregivers as it provides helpful information in a time that can be filled with chaos and uncertainty. The book was presented in a clear and organized manner providing information that can easily be overlooked while caregiving but extremely important in the caregiving process. I particularly enjoyed the questions for the doctor as many caregivers do not know what to ask or feel that they are unable to ask so many questions of the doctor. The tips in ZaggoCare were straightforward and can provide caregivers with helpful strategies and knowledge to assist them along their caregiver journey. A great resource for any type of caregiver!Jill M., Social Worker


 The ZaggoCare System is a powerful case management tool for complex medical cases.

Our System teaches patients and families dealing with a serious medical issue a simple, smart way to become fully involved, more effective members of the healthcare team – a long-ignored gap in patient care. Patients, family caregivers, and medical professionals all praise ZaggoCare.

Improved Medication Management and Compliance

According to the National Institutes for Health, at least 50% of patients who are prescribed drugs fail to receive the full benefit due to inadequate adherence. Studies show that more than $100 billion is wasted each year on avoidable hospitalizations due to patient non-compliance.

ZaggoCare’s tips and tools can improve medication management and compliance. The ZaggoCare Guide helps users avoid many common issues with medication compliance. Topics include:

  • What questions to ask to understand how, why and when to take each medication
  • The importance of sharing all medication information with each member of their medical team
  • How to make sure every prescription is correct
  • How to develop a system for remembering to take each medication as prescribed

Better Communications Leads to Better Results

Many studies have recently focused on patient communications and understanding. One study found that 78% of patients did not understand their instructions for care after leaving the emergency room; yet only 20% recognized that they had difficulties understanding information given to them. Studies have linked improved communications between patients and clinicians to higher patient satisfaction, better health outcomes, and more appropriate medical decisions. It can also lead to more efficient use of clinicians’ time.

The ZaggoCare System helps patients and family caregivers better understand doctors’ instructions and ask pertinent questions. In addition, the System encourages patients to consistently inform doctors about health information, symptoms, and side effects. When patients and caregivers engage in their care, they can get the best care possible.


Have you read our new report on patient engagement? Our eBook, Insights, features opinions on patient engagement from healthcare leaders and advocates, including a top insurance executive. You can download Insights here.



For more information, contact Zaggo President Roberta Carson:; 617-999-6415


Medical Professionals Praise the ZaggoCare System

  • Luis, M.D.

    “As physicians, we need patients and their caregivers to be engaged and to partner in their treatments. ZaggoCare provides an invaluable guide for patients and caregivers on what and how to ask physicians, and how to track complex treatment regimens.” – Luis M. Salmun, M.D.

  • Lindsay, R.N.

    “This system is designed to ensure that all your notes, numbers and pertinent information is in order and readily available. I have seen this system work first hand and would highly recommend it!” – Lindsay, R.N., Pediatric Intensive Care Unit

  • “This system provides caregivers with valuable tips on organizing relevant information, maintaining records of medical visits, providing care to the patient at home and practical tips on bringing balance to life in the midst of a crisis. I believe the ZaggoCare system is an essential tool for caregivers.” – Mary L., Nurse Practitioner, Cancer Care Center
  • Suzanne Offit

    “So many patients and families will benefit from this step-by-step guide to managing the challenging experience of a medical journey. All caregivers should have it.” – Suzanne, clergy and hospital chaplain

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